Emotional burnout of employees in the context of corporate culture: theoretical approaches
https://doi.org/10.46914/2959-3999-2025-1-4-30-39
Abstract
Emotional burnout is a form of psychoemotional exhaustion that arises as a result of prolonged exposure to stressors in professional activity. In recent decades, this phenomenon has gained particular relevance due to the intensification of work processes, changes in employment patterns, and increasing demands placed on employees. The aim of this article is to examine employee emotional burnout from the perspective of how corporate culture influences its development and manifestations. The study is based on a theoretical analysis of domestic and international research addressing the interaction between components of corporate culture and factors contributing to burnout. It has been established that corporate culture may function both as a protective factor that reduces the risk of burnout and as an aggravating factor when it encourages overwork, high work intensity, insufficient psychological support, and underdeveloped norms of work–life balance. A structuralfunctional approach is employed to identify the mechanisms through which values, norms, organizational climate, and leadership practices affect employees’ emotional wellbeing. The article highlights the necessity of considering the cultural and psychological characteristics of an organization when developing personnel management programs. The work has a theoretical orientation and may be useful for HR specialists, managers, and researchers in the field of organizational psychology.
About the Authors
Y. A. ZhambutaevaКазахстан
master’s student
Almaty
O. M. Shikhova
Казахстан
PhD, associate professor Almaty
A. V. Ivanova
Россия
MBA, organizational psychologist
Saint Petersburg
References
1. Fedorova D. Polovina sotrudnikov kazahstanskih kompanij «vygorela» na rabote v 2022 godu. URL: https://www.caravan.kz/news/polovina-sotrudnikov-kazakhstanskikh-kompanijj-vygorela-na-rabote-v-2022-godu-923846/ (data obrashhenija: 16.11.2025). (In Russian).
2. Gordeeva M.A. (2015) Osobennosti jemocional’nogo vygoranija gosudarstvennyh sluzhashhih v monoi polijetnicheskih kollektivah: dis.kand.psihol. nauk: 19.00.05. M., 203 p. (In Russian).
3. Omarkozhaeva A.N. (2017) Teoreticheskie aspekty korporativnoj kul’tury // Vestnik KazNU. Serija jekonomicheskaja. No. 1(119). P. 176–182. (In Russian).
4. Zhdanova P.R. (2024) Atributy korporativnoj kul’tury organizacii kak prediktory vygoranija sotrudnikov: kratkij obzor // Sovremennaja zarubezhnaja psihologija. No. 13(3). P. 83–92. (In Russian).
5. Adamenko Ju.M., Bodnar Je.L. (2013) Analiz vzaimosvjazi organizacionnoj kul’tury i professional’nogo vygoranija // Psihologicheskij vestnik Ural’skogo federal’nogo universiteta. V. 10. P. 75–78. (In Russian).
6. Arinceva O.Ju., Shuvanov I.B. (2023) Osobennosti jemocional’nogo vygoranija sotrudnikov organizacii: teoreticheskij aspekt // Voprosy studencheskoj nauki. No. 10(86). P. 103–107. (In Russian).
7. Marcia C.O., Antonio C.C. (2023) A systematic review about organizational culture and the genesis of the burnout syndrome // Research, Society and Development, vol. 12, no. 5, p. 10. (In Spanish).
8. Vodop’janova N.E., Starchenkova E.S. (2008) Sindrom vygoranija: diagnostika i profilaktika. 2-e izd. SPb: Piter, 336 p. (In Russian).
9. Farzianpour F., Abbasi M., Forushani A.R., Pouyan E.D. (2016) The relationship between Hofstede’s organizational culture and employee burnout in professional service delivery at Tehran University of Medical Sciences hospitals 2014–2015 // Mater. Sociomed, no. 28, pp. 26–31. (In English).
10. Bojanov V.S., Kapustina T.V. (2020) Jemocional’noe vygoranie kak jelement professional’noj deformacii lichnosti v kontekste professional’nogo krizisa // Lichnost’ v jekstremal’nyh uslovijah i krizisnyh situacijah zhiznedejatel’nosti. No. 10. P. 14–21. (In Russian).
11. Voronkova D.V. (2013) Organizacionnaja kul’tura kak faktor jemocional’nogo vygoranija personala // Vestnik RGGU. Serija «Psihologija. Pedagogika. Obrazovanie». P. 239–244. (In Russian).
12. Nitzsche A., Pfaff H., Jung J., Driller E. (2013) Work-life balance culture, work-home interaction, and emotional exhaustion: a structural equation modeling approach // Journal of Occupational and Environmental Medicine, no. 55(1), pp. 67–73. (In English).
13. Bashirov I.F., Kuleshov D.A. (2022) Problema jemocional’nogo vygoranija u rabotnikov sfery uslug // Social’no-psihologicheskie problemy v sfere servisa: sb. publikacij po itogam mezhdunar.nauch.-prakt.konf., dekabr’ 2021 g. / pod red. V.D. Serjakova. M.: Sputnik+, 205 p. (In Russian).
14. Cherdymova E.I., Chernysheva E.L., Machnev V.Ja. (2019) Sindrom jemocional’nogo vygoranija specialista : monografija. Samara: Izd-vo Samarskogo universiteta. 124 p. (In Russian).
15. Banshhikova T.N., Sokolovskij M.L., Korosteleva T.V. (2022) Samoreguljacija i tolerantnost’ k neopredelennosti kak resursy sub#ektivnogo blagopoluchija sovremennoj molodezhi: kross-kul’turnyj aspekt // Vestnik Rossijskogo universiteta druzhby narodov. Serija «Psihologija i pedagogika». V. 19. No. 4. P. 717–743. (In Russian).
Review
For citations:
Zhambutaeva Y.A., Shikhova O.M., Ivanova A.V. Emotional burnout of employees in the context of corporate culture: theoretical approaches. Eurasian Journal of Current Research in Psychology and Pedagogy. 2025;(4):30-39. (In Russ.) https://doi.org/10.46914/2959-3999-2025-1-4-30-39
JATS XML
